Returns & Perfect Fit Guarantee
Perfect Fit Guarantee - Size Exchange
If the size you ordered doesn't fit the way you want, you can send it back for a size exchange for free! (contiguous US only)
Easy Returns & Exchanges
We make returns & exchanges easy with our automated, online system. With just a few clicks you can process your
return or exchange and even print out a pre-paid return label (contiguous US only).
Customers in Alaska, Hawaii, Puerto Rico and anywhere else outside the contiguous 48 US states are responsible for return shipping costs.
40-Day Return Policy
We will accept returns and exchanges on products within 40 days of your original purchase date. Please ship your exchange within 3 days of submission of the online return / exchange form.
Returns and exchanges will not be processed without a "Return Merchandise Authorization" or RMA number. RMA numbers are generated online at the Easy Returns and Exchanges link on our website. Customers unable to generate an RMA online must contact our Customer Service Department to obtain a verbal authorization prior to sending any item to us for return or exchange. Returns or exchanges arriving without an RMA are returned to the sender.
If only part of an order is returned and it causes your final purchase amount to fall below $59 your credit will be reduced by $4.95 for shipping.
Condition of Returned Items
Returned or exchanged items must arrive at our facility in brand new condition with all original packaging and tags attached.
Occasionally, customers send back items in a used, dirty condition or without the tags attached.
In these instances, we will reduce any available refund by 50% of the item's sale price plus the cost of our pre-paid return label.
When items are returned dirty and the customer already received their exchange, the credit or debit card used to make the original
purchase will be charged 50% of the sale price of the returned dirty item plus the cost of our prepaid return label.
If we have sent you a size or style that you did not order, we will pay for the return freight cost of the boots / shoes and will send you the correct item.
Shipping & Handling Charges
We are now providing free UPS ground shipping on all orders of $59 or more in the contiguous US.
All orders less than $59 will be charged a flat rate of $4.95 shipping.
Any order that must be shipped by the USPS (Post Office) and is 10 pounds or more will be charged $1.50 per pound for shipping.
All shipments, including those noted as having "Free Shipping", going to Alaska, Hawaii, Virgin Islands, Guam or Puerto Rico are charged an additional fee of $1.50 per pound and are shipped with USPS Priority Mail. We reserve the right to charge extra shipping on large orders going to a PO Box.
In support of those serving overseas, no additional fee is charged for APO/FPO addresses for packages weighing under 10 pounds. For large orders above 10 pounds please contact us for shipping expense.
Shipping & Availability
We ship to all locations in the Continental US, and we ship to Alaska, Hawaii and all US territories.
See the UPS shipping map below for ground delivery schedules.
Most products are shipped from our Conklin, NY location within 1-2 business days (unless otherwise noted) depending on availability and time order was placed. Some products could be shipped from alternate warehouses. If an out of stock situation occurs, we will contact you to see if you want to "backorder" the item and wait for it to become available.
Every attempt is made to ship Express orders placed before noon EST on the same day. If there are delays due to availability, we will contact you to review shipping alternatives and/or item substitutions.
Our primary shipping method is UPS and our secondary method is USPS for smaller shipments.
You will receive an email confirmation
when the item is shipped. Please provide a correct
email address with your order.
Packages move through the UPS system on business days only.
Canadian & International Shipping Policy
MuckBootsOnline.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill
orders for our international customers. Simply add any items you wish to purchase in your shopping
cart and choose the "International Checkout" option. The items will automatically transfer to the
GlobalShopex cart. You may pay with International Credit Cards, PayPal, Bank Wire Transfers or Money
Gram. GlobalShopex will process your payment and guarantee delivery. Once your order is completed,
all inquiries should be directed to GlobalShopex at firstname.lastname@example.org or 786-391-4868.
We take your privacy very seriously. Any personal information you provide to Muck Boots Online via the Internet or
through any or other medium is for the exclusive use of Muck Boots Online in order for us to fulfill your order.
We will not sell this data or otherwise make it available to anyone outside of Muck Boots Online other than providing the name
and delivery address to the shipper. We will maintain a database of customers addresses who opt in to receive occasional announcements of new products
and services offered by Muck Boots Online via e-mail or postal mail.
Muck Boots Online provides online ordering through a secure network using PayPal™ credit card processing.
All online transactions with Muck Boots Online are handled with SSL and 2048-bit encryption keys.
We do not use open source SSL (OpenSSL).
Our checkout page will be titled in the URL address with https, which indicates the page is secure.
When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form,
and securely and confidentially processed through the PayPal™ credit card processing network. Your credit card number is never transmitted by email or any
Muck Boots Online does not retain credit card information in our files. Not paper or electronic. In fact, we never
even see your complete credit card number.
Muck Boots Online will prosecute fraud to the fullest extent of the law. All transactions and IP addresses are logged.
NO SALES TAX, except for:
4 % NYS Sales Tax on Clothing & Footwear items with a sale price below $110.00
8 % NYS Sales Tax on Clothing & Footwear items with a sale price above $110.00
New York State residents will be charged 8.00% sales tax on all other taxable items.